Frequently Asked Questions

Location & Parking

If you are using our curbside service, please park in the rear of the building. The entrance is off of Spring Street. We will bring your furkid out the back and place them in your car.

If you are bringing your dog into the lobby (located at the corner of Spring and Mellwood), there is street parking in front of the building for 3 cars, or you may park in front of the houses east of the building on Mellwood Ave.

We are located in Butchertown at the corner of Spring St. and Mellwood Ave. We are on the NE corner. There is a Valero gas station across the street.

NOTE: This is a busy intersection with a high volume of cars turning from Spring St onto Mellwood and exiting the Valero gas station onto Mellwood Ave. Please be especially attentive when pulling into and away from the facility.

Our facility is conveniently located near the I-64 exits for Mellwood (west) and Story Ave (East). You can use a map app for directions to 1501 Mellwood Ave, which will lead you to the front entrance of the facility.

Hours of Operation

For daycare services, we will be open from 6:30am to 7:00PM Monday through Friday, except for holidays defined in the FAQ.

2022: 11/8/22 Election Day; 11/24-25/22 Thanksgiving; 12/26/22 Xmas 2023: 1/2/23 New Years Day; 5/29/23 Memorial Day; 6/19/23 Juneteenth; 7/4/23 Independence Day; 9/4/23 Labor Day; 11/7/23 Election Day; 11/23-24/23 Thanksgiving; 12/25/23 Xmas

If notifying the facility and staffing has been confirmed, you can pick up after 7pm for a $9 fee for the first 30 minutes, additional $18 for the next 30 minutes, and an additional $27 for the final 30 minutes. Late pick up will not exceed more than 90 minutes.

Requirements for Dog DayCare

  • Rabies
  • Bordetella (Required yearly, preferred every 6 months)
  • Canine Influenza (1st time canine influenza shot requires a
    booster 2-4 weeks after initial vaccine.)
  • Spay and Neutered when 9+ months old

Flea/Tick strongly encouraged. If your dog is found to have either fleas or ticks, they will be quarantined until they can be picked up and can only return after confirmed treatment and evidence of infestation being resolved.

Dogs will be tested with other dogs that have exhibited ideal daycare manners on a one-on-one basis, if they pass that first test, they will slowly be introduced to play groups with more dog day campers.

Dog Experience at DayCare

Dogs are placed in playgroups based on size and temperament to ensure safety and an enriching experience. Most days there will be 3 play groups formed based on the dogs in attendance that day.

Your dog will play with a similar set of dogs on the days they attend, but because attendance may vary, we cannot guarantee that the dogs will be the same. If we notice your dog has a particular affinity for one or more dogs, we will let you know who those dogs are for your reference.

Our campers learn to relieve themselves inside our 6,000sf indoor and climate controlled campground. If your pup exhibits behavior at home that shows perhaps they are not going potty while at Camp FurKids, scheduled walks outside the campground can be arranged.

For our day campers we find that mid day lunch breaks are often ignored because they are so excited to get back to play time. However, if for any special reason your pup needs a lunch break we provide a private area so your FurKid can eat stress free and afterward enjoy a 30 minute resting period to help them digest their food before returning to open play.

In Home Sitting

In-home sitting is when a sitter either stays at your home (Your Place) with your pets or they host your pet(s) in their home (Sitters Place).

Your Place: Instructions on your pet(s) care needs, a way to get into the home (keys, keypad code, etc.), important contact info, and somewhere to sleep. If preferred, our sitters can bring their own pillows and will strip the beds of any used linens as well as put any used bath towels in the hamper.

Sitters Place:
Instructions on your pet(s) care needs, important contact info, a supply of your
dog’s food, medicine, crate and/or bedding. If your pet has food allergies, please bring
appropriate treats to help the sitter “win them over”, as needed.

Instructions on where to find your pet’s supplies, special care instructions, and a way
to get into your home (key, keypad code, etc).

Your sitter is committed to spending at minimum 12 hours per day with your pet(s). When confirming the reservation, the sitter will also confirm their schedule and the hours they expect to be with your pet. Depending on their schedule, they may be with your pet longer than the minimum of 12 hours. When reserving you can share your preference for the scheduled hours and we can try to match that or offer an alternative solution

Your sitter is committed to being on site with your pet for 12 hours/day. If you need additional coverage, it can be arranged for a sitter/walker to either come for a potty break, take them for a walk or they may be transported to Camp FurKids for daycare (if they are a current daycare participant or have been registered and tested). If your pets are ok during the time the sitter is away, the sitter will return to your home in the evening to resume their 12-hour shift and caring for your pet(s). Additional day checks or daycare drop offs will require an additional charge for those services.

Yes! If your pet requires special care, medical needs, or help with everyday tasks perhaps due to being a senior, those things will be worked out prior to booking so you can rest assured your furry loved one will be well taken care of.

Pet check for a dog includes, potty break in their yard, a walk (pricing difference), providing a
meal or water, etc. For cats, it includes a wellness check (assuming a visual of the cat), providing food and water, litter change if requested, etc. If you have other pets (rabbits, lizards, etc.) We can also schedule checks for them, if we have a person who is experienced, willing and available.

Payment Processes

If you intend to pay by card, please complete the Credit Card Authorization form on our Documents page.

The authorization form for credit cards authorizes us to charge your credit card on a recurring basis. It must be signed by the cardholder.

Please print the completed Credit Card Authorization form and provide upon arrival, or email the form to

We will be asking customers to place a credit card on file for their visits that can be charged monthly. You will complete and sign an authorization form during registration.

You can also buy one of our prepaid packages (10 visits or monthly unlimited) on site when you drop off/pick up your dog via a credit card.

If you are paying in cash or by check, you will be encouraged to purchase our prepaid package of 10 visits.

Between the first and the fifth of the month, you will receive a credit card charge for the prior month’s visits. The charge will be based on the number of visits that month and the corresponding cost per day.

If you purchase an unlimited monthly pass, you can set it up to auto-renew each month.

Have More Questions?

We’re happy to help! Get in touch with us via our contact page.